Whatsapp Privacy Policy

Effective date: 01.04.2026
Company: Projex Control
Contact email: kristian@projexcontrol.com

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect personal data when users communicate with us through WhatsApp.

2. What data we collect

When you contact us via WhatsApp, we may collect and process the following data:

• your phone number

• your WhatsApp profile name

• the content of messages you send

• voice messages, images, videos, documents, and other files you send

• message timestamps and delivery metadata

• technical and usage data related to message processing

3. How we use your data

We use WhatsApp message data only for purposes related to our services, including:

• receiving and responding to inquiries

• processing project-related updates and communication

• documenting work progress

• extracting relevant business information such as project updates, labour logs, material logs, or reminders

• improving internal workflows and service quality

• generating summaries or reports where applicable

4. AI-supported processing

Some WhatsApp messages, including text, voice messages, images, or videos, may be processed using automated systems and AI-based tools in order to:

• classify messages

• generate summaries

• extract structured business information

• support internal documentation and reporting

Important decisions are not executed automatically without human review where required.

5. Legal basis for processing

We process personal data where necessary for:

• responding to requests and providing services

• managing business communication

• fulfilling contractual or pre-contractual obligations

• pursuing legitimate business interests, including operational efficiency, documentation, and communication management

• complying with legal obligations where applicable

6. Storage and retention

We store WhatsApp-related data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law or necessary for documentation, security, or contractual reasons.

Stored data may include:

• raw message content

• attachments

• transcriptions

• extracted structured data

• internal processing logs

7. Sharing of data

We do not sell personal data.
We may share data with trusted service providers only where necessary to operate our services, for example:

• hosting and database providers

• secure file storage providers

• AI or transcription providers

• messaging and automation providers

These providers process data only on our behalf and only as needed to provide the service.

8. International data transfers

Depending on the technical services we use, data may be processed outside your country of residence. Where required, we take appropriate safeguards to protect personal data in accordance with applicable data protection laws.

9. Security

We implement reasonable technical and organizational measures to protect WhatsApp-related data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure.

10. Your rights

Depending on the laws that apply to you, you may have the right to:

• request access to your data

• request correction of inaccurate data

• request deletion of your data

• object to certain processing

• request restriction of processing

• request data portability

• withdraw consent where processing is based on consent

To exercise these rights, contact us at: [Your Contact Email]

11. Third-party platform notice

WhatsApp is a service provided by Meta. Your use of WhatsApp is also subject to WhatsApp’s and Meta’s own privacy terms and policies. We are responsible only for the data we receive and process through our own systems.